Support
Frequently asked questions.
Everything you need to know about Fare. Can't find an answer? Reach us at info@fare-mobility.de
Fare is a car-sharing service with subscriptions. Choose a plan and access the electric fleet with included distance and daily usage.
Your plan includes your distance allowance, daily usage, insurance, charging, maintenance, and fleet access.
Your additional usage is shown in your account so you can keep track.
Yes. Fare runs on a monthly rolling contract. You can cancel before your next billing date and you won't be charged again. No cancellation fees.
Our fleet is 100% electric. We currently offer a range of compact and mid-size EVs suited for urban driving in Berlin. See our Vehicles page for details.
Through the Fare app. Once your subscription is active, you can locate, unlock, and start any available car in the fleet from your phone. No keys, no paperwork.
Yes, insurance coverage is included with every subscription. A deductible applies. Full details will be outlined in your subscription agreement.
You can drive freely within Germany. For trips outside Germany, please contact us in advance.
Your account shows your plan status and usage. Payment features will be available when Fare launches.
We're launching in Berlin soon. Sign up to reserve your plan and we'll email you the moment you can get behind the wheel.
Yes. Select 'Choose later' during sign-up if you're not ready to commit to a tier yet. You'll get full access to your Fare account right away and can choose or switch your plan at any time from your profile settings.